Privacy Policy for Safe Sitters Europe

Effective Date: January 19, 2026

Safe Sitters Europe (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy describes how we collect, use, share, and safeguard personal information when you use our mobile application, website, and related services (collectively, the “App”).

Safe Sitters Europe is a U.S.-based company providing childcare matchmaking services to families and sitters in the United States, European Union (EU), and other regions. When you use our App, you agree to the practices described in this Privacy Policy.

1. Data Controller and Contact Information

Safe Sitters Europe
Email: hello@safesitterseurope.com
Phone: +385 916171818

For EU users, a privacy representative may be appointed if required by law.

2. Personal Information We Collect

2.1 Information You Provide Directly

We collect personal information you voluntarily submit, including:

  • Full name

  • Email address

  • Phone number

  • Profile photo

  • Current address or location (including travel location)

  • Family and child details (ages, special needs, allergies, infant needs)

  • Sitter experience, availability, and preferences

  • Payment information (collected securely by third-party processors)

2.2 Identity Verification Information

If you choose to verify your identity (recommended for sitters):

  • Government-issued ID document image (passport, national ID, etc.)

  • Selfie for biometric comparison

Identity documents and selfies are processed by trusted third-party providers and used only to confirm identity and increase platform safety.

2.3 Usage and Technical Information

We automatically collect:

  • Device identifiers and type

  • Operating system and App version

  • Log data (IP address, timestamps, interactions)

  • Location data as permitted by device and consent

2.4 Cookies and Tracking Technologies

We use cookies and similar technologies to improve functionality, analyze usage, and personalize your experience. You may control cookies through your device or browser settings.

3. How We Use Your Information

We process data for purposes including:

  • Providing and maintaining the App and services

  • Creating and managing user accounts

  • Facilitating sitter matching and bookings

  • Displaying available sitters and job postings

  • Processing payments via Stripe and other processors

  • Verifying identities to support safety and trust

  • Communicating important account and service messages

  • Analyzing usage to improve the App

  • Complying with legal obligations

4. Legal Basis for Processing (EU GDPR)

For individuals in the EU/EEA, we rely on one or more of the following legal bases:

  • Performance of Contract: Processing necessary to provide App services you request.

  • Consent: Where you consent to specific processing (e.g., marketing, location).

  • Legal Obligation: Compliance with laws and regulations.

  • Legitimate Interests: For platform security, fraud prevention, and service improvement, provided your rights don’t override those interests.

5. Sharing Your Information

We do not sell or rent your personal data.

We may share information with:

5.1 Service Providers

Third parties who help operate the App, including:

  • Identity verification providers

  • Payment processors (e.g., Stripe)

  • Hosting and analytics services

  • Messaging and notification services

These partners may only use your data to perform services for us.

5.2 Legal Requirements

We may disclose information to comply with laws, enforce our policies, respond to legal requests, or protect rights and safety.

5.3 Business Transfers

If Safe Sitters Europe is acquired or merged, personal data may be transferred as part of the transaction under applicable law.

6. International Data Transfers

Because we are U.S.-based and serve users globally, your data may be transferred to and processed in countries outside your residence, including the United States. In the EU/EEA, we use appropriate safeguards such as Standard Contractual Clauses (SCCs) and other GDPR-compliant mechanisms.

7. Security of Your Information

We implement appropriate technical and organizational measures to protect data against unauthorized access, disclosure, alteration, or destruction. However, no system is perfectly secure, and we cannot guarantee absolute protection.

8. Your Rights

For EU/EEA Users

You may have the right to:

  • Access your personal data

  • Correct inaccurate or incomplete data

  • Delete your data (“right to be forgotten”)

  • Restrict or object to processing

  • Receive a copy of your data (“data portability”)

  • Withdraw consent where processing is based on consent

  • Lodge a complaint with an EU data protection authority

For All Users

You may:

  • Update or correct your profile information at any time

  • Opt out of promotional communications

  • Manage cookies through device/browser settings

To exercise your rights, contact us at hello@safesitterseurope.com

9. Children’s Privacy

The App is not intended for individuals under 16. We do not knowingly collect personal data from children under 16. If we learn we have collected such data, we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy. We will post the updated version in the App with the new effective date. Continued use of the App after changes constitutes acceptance of the updated policy.

11. Contact Us

Safe Sitters Europe
Email: hello@safesitterseurope.com
Phone: +385 916171818 Whatsapp